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Privacy Policy

Last Updated: December 2025

This Privacy Policy describes how Meedi8 ("we", "us", or "our") collects, uses, and shares your personal information when you use our service.

Information We Collect​

Information You Provide​

  • Account Information: Name, email address (from OAuth providers)
  • Session Content: Messages, uploaded files, voice recordings
  • Payment Information: Processed securely by Stripe (we don't store card details)
  • Communications: Support requests, feedback

Information Collected Automatically​

  • Usage Data: Pages visited, features used, session duration
  • Device Information: Browser type, operating system, device type
  • Log Data: IP address, timestamps, error logs

How We Use Your Information​

To Provide the Service​

  • Facilitate mediation sessions
  • Generate reports and summaries
  • Process AI-powered coaching

To Improve the Service​

  • Analyze usage patterns
  • Fix bugs and issues
  • Develop new features

To Communicate​

  • Send session notifications
  • Respond to support requests
  • Share important updates

To Process Payments​

  • Handle subscriptions
  • Send receipts
  • Prevent fraud

AI and Your Data​

How AI Uses Your Content​

Our AI models (Anthropic Claude, OpenAI) process your messages to:

  • Provide coaching and mediation
  • Generate summaries and reports
  • Transcribe voice messages

What AI Doesn't Do​

  • We do not use your data to train AI models
  • Your conversations are not shared with AI providers for their training
  • AI processing follows our data processing agreements

Data Sharing​

We Do Not Sell Your Data​

We never sell your personal information to third parties.

Service Providers​

We share data with trusted providers who help operate our service:

ProviderPurposeData Shared
StripePaymentsPayment info
AWSHostingEncrypted data
AnthropicAI processingSession content
OpenAITranscriptionAudio files
SendGridEmailEmail address

We may disclose information if required by law or to:

  • Comply with legal processes
  • Protect our rights or safety
  • Prevent fraud or abuse

Data Security​

We implement industry-standard security measures:

  • Encryption in transit: TLS 1.3
  • Encryption at rest: AES-256
  • Access controls: Role-based permissions
  • Regular audits: Security assessments

Data Retention​

  • Active accounts: Data retained while account is active
  • Deleted sessions: Removed within 30 days
  • Deleted accounts: All data removed within 30 days
  • Backups: Purged within 90 days

Your Rights​

You have the right to:

  • Access: Request a copy of your data
  • Correct: Update inaccurate information
  • Delete: Request data deletion
  • Export: Download your data
  • Opt-out: Unsubscribe from marketing emails

To exercise these rights, contact privacy@meedi8.com.

Children's Privacy​

Meedi8 is not intended for users under 18. We do not knowingly collect data from minors.

International Transfers​

Your data may be processed in countries outside your own. We ensure appropriate safeguards are in place.

Changes to This Policy​

We may update this policy periodically. We'll notify you of significant changes via email or in-app notification.

Contact Us​

Privacy Questions: privacy@meedi8.com

General Support: support@meedi8.com