Privacy & Safety
Your privacy and safety are our top priorities. This page explains how we protect your data and provides important safety resources.
Data Privacy
What We Collect
- Account information: Email, name (from OAuth provider)
- Session content: Messages, uploaded files, voice transcriptions
- Usage data: Anonymous analytics to improve the service
What We Don't Do
- Sell your data to third parties
- Share conversation content with anyone except participants
- Use your conversations to train AI models
- Store passwords (we use OAuth)
Your Rights
You can:
- Download your data anytime
- Delete your account and all associated data
- Opt out of analytics
- Request information about your data
Contact privacy@meedi8.com for data requests.
Security Measures
Encryption
- All data encrypted in transit (TLS 1.3)
- All data encrypted at rest (AES-256)
- Secure file storage (AWS S3)
Infrastructure
- Hosted on secure cloud platforms (Railway, Vercel, AWS)
- Regular security audits
- Automated vulnerability scanning
Authentication
- OAuth 2.0 (Google, Facebook, Telegram)
- Secure session management
- No password storage
AI Ethics
Neutrality
Our AI mediator is designed to be completely neutral. It:
- Never takes sides
- Doesn't judge either party
- Focuses on understanding, not blame
- Uses evidence-based NVC techniques
Limitations
The AI is not:
- A licensed therapist
- A legal advisor
- An emergency service
- A replacement for professional help
Transparency
- We clearly label AI-generated content
- You can see how the AI reaches conclusions
- We explain NVC techniques as we use them
Crisis Resources
Important
Meedi8 is not an emergency service. If you or someone you know is in immediate danger, contact emergency services.
Emergency Services
- Emergency: 911 (US) or your local emergency number
- Police non-emergency: Contact your local station
Crisis Hotlines (US)
| Service | Contact |
|---|---|
| National Suicide Prevention | 988 |
| Crisis Text Line | Text HOME to 741741 |
| National Domestic Violence | 1-800-799-7233 |
| SAMHSA Helpline | 1-800-662-4357 |
International Resources
| Country | Service | Contact |
|---|---|---|
| UK | Samaritans | 116 123 |
| Canada | Crisis Services | 1-833-456-4566 |
| Australia | Lifeline | 13 11 14 |
| International | IASP | findahelpline.com |
Domestic Violence Safety
If you're experiencing domestic violence, please consider:
- Your safety comes first - If you're in danger, contact emergency services
- Use incognito/private browsing - Your browser history can be tracked
- Use a safe device - Consider using a public computer or a friend's phone
- Have an exit plan - Know your options and resources
Resources
Reporting Concerns
Abuse of Platform
If you believe someone is misusing Meedi8, report it to abuse@meedi8.com.
Security Vulnerabilities
Found a security issue? Contact security@meedi8.com. We take all reports seriously.
Legal Documents
Last updated: December 2025