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Contact Support

We're here to help! Choose the best way to reach us.

Email Support​

General Support: support@meedi8.com

Response time: Within 24 hours (business days)

For specific issues:

Before Contacting Us​

Check these resources first:

  1. FAQ - Most common questions answered
  2. Getting Started Guide - Setup help
  3. Troubleshooting - Technical fixes

Common Issues​

Can't Log In​

  1. Clear browser cache and cookies
  2. Try incognito/private mode
  3. Try a different browser (Chrome recommended)
  4. Check your internet connection

If still having issues, email us with:

  • Which login method you're using (Google/Facebook/Telegram)
  • Any error messages you see
  • Your browser and device

Session Not Loading​

  1. Refresh the page
  2. Check your internet connection
  3. Clear cache and try again
  4. Try a different browser

Other Person Can't Join​

  1. Verify they have the correct link
  2. Ensure they're logged in
  3. Check if the invitation has expired (7-day limit)
  4. Resend the invitation from your dashboard

Payment Issues​

  1. Verify your card details are correct
  2. Check with your bank for any blocks
  3. Try a different payment method
  4. Contact billing@meedi8.com

Feature Requests​

Have an idea to improve Meedi8? We'd love to hear it!

Email feedback@meedi8.com with:

  • What you'd like to see
  • Why it would be helpful
  • Any examples or mockups

Bug Reports​

Found a bug? Help us fix it!

Email support@meedi8.com with:

  • What happened (describe the issue)
  • Steps to reproduce (how can we see the bug?)
  • Expected behavior (what should have happened?)
  • Screenshots (if applicable)
  • Browser/Device information

Business Inquiries​

Partnerships: partnerships@meedi8.com

Press: press@meedi8.com

Enterprise/Teams: enterprise@meedi8.com

Emergency Situations​

Not an Emergency Service

Meedi8 is not an emergency service. If you or someone you know is in immediate danger:

Call 911 (US) or your local emergency number

For crisis resources, see our Safety page.

Support hours: Monday-Friday, 9am-6pm EST