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Frequently Asked Questions

General Questions​

What is Meedi8?​

Meedi8 is an AI-powered mediation platform that helps people resolve conflicts using Nonviolent Communication (NVC) principles. Our AI mediator guides conversations toward understanding and resolution.

Is my conversation private?​

Yes. Your conversations are encrypted and never shared with third parties. Only you and your mediation partner (in duo sessions) can see the conversation content. See our Privacy Policy for details.

Who is the AI mediator?​

Meedi8 uses advanced AI from Anthropic (Claude) and OpenAI, trained in conflict resolution and NVC techniques. The AI remains neutral and guides both parties toward understanding - it never takes sides.

Can I use Meedi8 alone?​

Yes! Solo sessions let you work through your thoughts privately with Meedi before (or instead of) involving another person. Many users find solo sessions helpful for:

  • Processing emotions before a difficult conversation
  • Preparing what they want to say
  • Getting clarity on their own feelings and needs

Is Meedi8 a replacement for therapy?​

No. Meedi8 is a communication tool, not a mental health service. While our AI is trained in NVC and conflict resolution, it's not a licensed therapist. For serious mental health concerns, please consult a qualified professional.

Session Questions​

How long does a mediation session take?​

Sessions typically take 30-60 minutes, but there's no time limit. You can pause and resume at any time using the break feature.

What if the other person doesn't respond?​

They'll receive email reminders. If they don't join within 7 days, the invitation expires and you can start a new session.

Can I save my progress and come back later?​

Yes! Sessions are automatically saved. You can close the browser and return anytime - just log back in and continue where you left off.

What happens if the conversation gets heated?​

Meedi8 actively monitors for harsh language and will intervene if things get too heated. The AI will:

  1. Pause the conversation
  2. Acknowledge the intensity
  3. Help both parties re-center on their feelings and needs
  4. Resume when ready

Can I import chat history from other apps?​

Yes! You can import conversations from Telegram to give Meedi context about your situation. This helps the AI understand the history and provide more relevant guidance.

Account & Technical​

What browsers are supported?​

Meedi8 works on all modern browsers including:

  • Chrome (recommended)
  • Safari
  • Firefox
  • Edge

Is there a mobile app?​

Meedi8 is a Progressive Web App (PWA). You can add it to your home screen on iOS or Android for an app-like experience:

iOS: Open in Safari → Tap Share → "Add to Home Screen" Android: Open in Chrome → Tap menu → "Add to Home Screen"

How do I reset my password?​

Use the "Forgot Password" link on the login page, or contact support@meedi8.com.

What login options are available?​

You can sign in with:

  • Google account
  • Facebook account
  • Telegram account

We use secure OAuth - we never see or store your password.

Billing Questions​

What's included in the free plan?​

The FREE plan includes:

  • 1 active room at a time
  • Solo sessions
  • Basic reports
  • Email support

See Plans & Pricing for full comparison.

How do I upgrade my plan?​

Go to Settings → Subscription in the app, or visit our pricing page.

Can I cancel anytime?​

Yes. You can cancel your subscription anytime from Settings. You'll keep access until the end of your billing period. See Cancellation Policy.

What payment methods do you accept?​

We accept all major credit cards via Stripe:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay

Safety & Privacy​

How is my data protected?​

  • All data is encrypted in transit (HTTPS) and at rest
  • We use secure cloud infrastructure (AWS, Railway)
  • We never sell your data to third parties
  • You can request data deletion anytime

What if I'm in crisis?​

Meedi8 is not an emergency service. If you or someone you know is in crisis:

Emergency: Call 911 (US) or your local emergency number

Crisis Lines:

  • National Suicide Prevention: 988 (US)
  • Crisis Text Line: Text HOME to 741741

See Safety Resources for more.

Can the other person see my coaching session?​

No. Your individual coaching session with Meedi is completely private. The other person only sees:

  • A brief summary (that you approve)
  • The joint mediation conversation

Still have questions?​

Contact us at support@meedi8.com or visit our Contact Support page.